MelBet Privacy Policy in India

The platform respects the privacy of users in India and manages all personal information in a controlled and responsible manner. Data is collected only to provide lawful online betting and gaming services, to meet regulatory requirements, and to maintain the security and integrity of user accounts. Technical and organisational safeguards are used to reduce risks such as unauthorised access, loss, misuse, alteration, or disclosure of data.

1. Identification information such as name, date of birth, address, and contact details is collected to create and manage user accounts and to verify age and identity.
2. Account information such as username, account history, preferences, responsible gaming settings, and communication records is stored to operate and support services.
3. Payment and transaction information, including bank details, card data, UPI and wallet details, deposits, withdrawals, bonus credits, and betting history, is processed to complete financial operations in a secure manner.
4. Technical information such as IP address, device identifiers, browser type, operating system, and access logs is collected to protect the platform, prevent fraud, and ensure stable operation of online services.
5. Usage data about how users navigate the website, the pages they visit, and the games and sports markets they interact with is collected to manage performance and improve the user experience.
6. Information collected through cookies and similar technologies is used for statistics, analytics, behaviour analysis, personalisation, and website improvement, subject to user choices.
7. Data may be processed to meet legal and regulatory obligations under applicable laws in India and other competent jurisdictions, including anti-money laundering, counter-terrorist financing, fraud prevention, and responsible gaming rules.
8. Organisational safeguards include access controls, staff training, data minimisation, and internal policies that restrict handling of personal information to authorised personnel only.
9. Technical safeguards include encryption, secure socket layer (SSL) protocols, firewalls, intrusion detection systems, secure backups, and regular security testing.
10. Data is retained only for as long as necessary for the purposes described in this Policy or as required by law and is securely deleted or anonymised after the retention period ends.

Users in India have rights regarding their personal information, including the right to request access, correction, update, or deletion of data, subject to lawful retention requirements. Users may also object to certain types of processing, request restriction of processing, or withdraw consent, where the legal basis allows. Requests will be assessed and addressed in line with applicable data protection laws.

Handling of personal data is aligned with international privacy standards and takes into account emerging principles under Indian law, including the Digital Personal Data Protection Act, local information technology rules, and other regulatory guidelines. Where there is any conflict, the platform will prioritise compliance with mandatory legal obligations in India and in any other relevant jurisdiction that governs the online services.

Personal information collected from users in India is used strictly for defined, lawful, and limited purposes. The primary goal is to provide secure and reliable online betting and gaming services, manage user accounts, and process financial transactions. Data is also used to meet legal and regulatory obligations, to prevent misuse of the platform, and to ensure that only eligible adults participate. In some cases, data helps improve website performance, personalise content, and support responsible gaming measures. Any marketing communication is managed in line with user preferences and applicable consent requirements.

1. Create, verify, and administer user accounts, including age verification, identity checks, and ongoing account management.
2. Process deposits, withdrawals, bonuses, and other transactions through approved payment providers in a secure and auditable manner.
3. Provide access to casino games, sports betting markets, and related services, and maintain accurate records of bets, results, and account balances.
4. Detect, investigate, and prevent fraud, money laundering, misuse, suspicious activity, and breaches of terms and conditions, using automated tools and manual checks.
5. Enforce responsible gaming tools, limits, self-exclusion, and cooling-off periods, and support users who request help for gambling-related issues.
6. Improve the operation and security of the website and mobile services by analysing technical logs, performance data, and user interactions.
7. Personalise parts of the online experience, such as content, language, or interface, based on user settings and behaviour, within allowed consent frameworks.
8. Conduct analytics and aggregate statistics on usage patterns to understand how services are used, without identifying individual users in reporting.
9. Communicate about account activity, service updates, rule changes, security alerts, and other important information related to use of the platform.
10. Meet obligations imposed by regulators, courts, tax authorities, financial intelligence units, or other competent authorities under applicable laws.

All data processing is based on valid legal grounds, such as user consent, performance of a contract, compliance with legal obligations, protection of vital or legitimate interests, and legitimate business needs that do not override user rights. The platform aims to maintain transparency about how and why each category of information is used and will provide additional details upon reasonable request.

Users can access most of their personal information directly through their account profile section on the website or mobile application, where they may review and update certain details such as contact data, preferred language, and responsible gaming limits. If a user wishes to correct inaccurate information, update identification documents, or request deletion or restriction of specific data, a formal request can be submitted through customer support, subject to verification of identity and compliance requirements. Deletion may not be possible for all records when laws or regulators require the platform to retain transaction history, identity documents, and other records for a defined period. By using the services, users consent to necessary security checks, including verification of identity, source of funds, and payment information, which may involve external electronic service providers processing card details, bank account data, UPI and wallet details, and related information on secure infrastructure. These providers are required to handle information in accordance with applicable data protection and payment security standards. The platform remains committed to protecting user privacy and applies strict access controls, audit trails, and security safeguards whenever personal data is accessed, modified, or removed.

The services are intended only for individuals who are at least 18 years old or above the minimum legal age for gambling under the laws of their state or territory in India, whichever is higher. The platform does not knowingly collect or process personal information from minors and relies on identity and age verification checks to reduce the risk of underage access. In cases where a parent or legal guardian believes that a minor has provided personal data or used the services, they may contact support to request prompt action.

1. During registration, users are required to confirm that they are at least 18 years old and legally permitted to use online betting and gaming services in their jurisdiction.
2. Age and identity verification procedures may involve checks against documents such as Aadhaar, PAN, passport, voter ID, driving licence, or other reliable identity proofs.
3. If the platform discovers or reasonably suspects that a user is underage, the account may be suspended or closed immediately, and access to the services will be blocked.
4. Any personal information found to belong to a minor will be deleted or anonymised as soon as practicable, subject to lawful retention needs for investigative or regulatory purposes.
5. Parents and guardians can notify customer support if they suspect that a minor has opened an account or shared personal data so that appropriate steps, including account closure and data removal, can be taken.
6. Responsible use of devices and payment methods is encouraged, and adults are advised to keep login credentials, payment instruments, and identity documents secure from minors.

Personal information may be stored or processed on servers and systems located in India or in other countries where group companies, data centres, payment providers, or technical partners operate. These international data transfers are necessary to deliver online betting and gaming services, perform security checks, process payments, and provide customer support. By using the website, creating an account, or submitting personal data, users consent to such transfers, including to jurisdictions that may have different data protection rules from those in India. All partners that receive personal data are required to protect its confidentiality and use it only for specified purposes.

1. Transfers may occur to payment processors, banks, card schemes, wallet providers, and other financial institutions that facilitate deposits, withdrawals, refunds, and chargeback handling.
2. Data may be shared with technology providers that host servers, operate content delivery networks, provide cloud infrastructure, or support software used to run the online platform.
3. Information may be processed by verification and risk management providers who assist with identity checks, fraud detection, anti-money laundering controls, and sanctions screening.
4. Where required, data may be transferred to customer support and back-office teams located outside India to handle queries, complaints, technical issues, and account reviews.
5. When information is moved to another country, contractual safeguards or comparable protective measures are used, where feasible, to reduce risks to user privacy.
6. International transfers are limited to what is necessary for the purposes stated in this Policy, and the platform reviews partner compliance standards on an ongoing basis.

This Privacy Policy sets out how personal information is handled, but certain legal disclaimers may limit or qualify the scope and effect of the rules described. The disclaimer provisions apply from the time the user accepts this Policy, registers an account, or continues to access and use the services as a form of acceptance or accession. Users are expected to read this document together with the terms and conditions, responsible gaming rules, and any other policy referenced on the website.

1. While reasonable technical and organisational measures are applied to safeguard data, no internet-based system can offer absolute security, and users accept residual risks inherent in online communication and storage.
2. The platform may update or modify the Privacy Policy, practices, or security controls in response to legal changes, regulatory guidance, or operational needs, and such updates may alter some effects of this document.
3. The services may be suspended, restricted, or terminated if compliance checks, fraud controls, or legal obligations require such action, and data processing related to those actions will continue as necessary.
4. To the extent permitted by applicable law, liability for indirect, incidental, or consequential losses arising from unauthorised access or technical failures is limited, provided that appropriate safeguards were in place.
5. Users are responsible for keeping their login credentials, devices, and authentication methods secure and for notifying support immediately in case of suspected compromise.
6. Where local law in India grants users mandatory rights that conflict with any limitation in this section, those mandatory rights will prevail.

Cookies are small text files stored on a user’s device by the browser when they visit the website or use related online services. These files contain identifiers and information that help recognise the device, remember preferences, and understand how the website is being used. Cookies and comparable technologies are used for statistical analysis of traffic, studying user behaviour on different pages, measuring performance of games and betting markets, and identifying technical issues. They also assist in personalising certain elements of the interface, such as language settings, saved preferences, and display options, to make navigation more consistent for each user. Aggregated data from cookies helps improve the structure, content, and functionality of the website and mobile services. Cookie information is kept for up to one year, after which it is deleted, anonymised, or refreshed. Users can adjust browser settings to block or limit cookies, but this may affect availability or performance of some features and may require users to re-enter certain information during subsequent visits.

By accessing the website, creating an account, or using any of the online betting and gaming services offered in India, the user confirms that they have read, understood, and fully accept the current version of this Privacy Policy. Continued use of the services after any update to this document will be treated as acceptance of the revised Policy, subject to applicable legal requirements. The latest published version of this Policy on the official website will apply and will override any earlier versions or statements relating to data protection and privacy practices.

In some situations, personal information may be shared with third parties when necessary to comply with law, manage disputes, or fulfil contractual arrangements that support the services. These third parties are carefully selected and are required to handle data in a secure and confidential manner, using it only for the purposes agreed. Information about main service providers, such as payment processors or verification agencies, may be listed on the website or made available upon request. When a user provides personal data on the platform, this includes consent to share that information for lawful and required purposes described in this Policy.

1. Payment providers, banks, card schemes, wallet operators, and other financial institutions receive data to process deposits, withdrawals, chargebacks, refunds, and anti-fraud checks.
2. Identity verification, KYC, AML, and risk management partners process identification documents, address proofs, and transaction information to perform regulatory checks and prevent misuse.
3. Technology and infrastructure partners, including hosting, cloud, and security vendors, access limited technical and usage data necessary to maintain and protect the online services.
4. Professional advisers such as auditors, legal counsel, and compliance consultants may access data as part of audits, regulatory filings, or dispute resolution.
5. Law enforcement agencies, courts, regulators, tax authorities, and financial intelligence units may receive information when disclosure is required by applicable law, regulation, or formal request.
6. Customer support and back-office service providers may handle account data, communication logs, and transaction records while assisting users or investigating complaints.
7. In connection with corporate transactions such as mergers, restructurings, or asset transfers, data may be shared subject to confidentiality and data protection safeguards.
8. Third parties are not permitted to use user data for their own independent marketing purposes without obtaining separate valid consent where required by law.

The website may contain links to external websites, applications, or services operated by third parties that are not controlled by the platform. These external websites have their own privacy policies, terms, and data handling practices, which may differ from the rules described in this document. The platform is not responsible for how such third parties collect, use, store, or share information obtained through their own websites or services. Users are encouraged to review the privacy and security policies of any external website before submitting personal information or engaging in transactions there.

1. When a user clicks a link to a third-party website, any information provided on that site is subject to the privacy practices of that operator, not this Policy.
2. Inclusion of external links on the website does not represent endorsement of those websites, their content, or their data practices.
3. Users should exercise caution when entering login details, payment information, or personal data on external websites, particularly on shared or public devices.
4. It is advisable to check whether the browser connection is secure, for example by confirming the use of encryption, before submitting sensitive information on any third-party site.
5. If a user believes that a linked site presents misleading or unsafe data practices, they may report this through customer support so that the link can be reviewed.
6. This Policy applies only to personal information collected through the official website and related online services operated under the Melbet brand for India users.
7. Users remain responsible for understanding and accepting the policies of third-party websites they choose to access.
8. Any disputes or issues relating to data handling on third-party websites must be taken up directly with the relevant external operator, subject to their terms and applicable law.